Returns & Refund Policy

We want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help. 

Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 14 days of delivery.
• The item must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
• Opened skincare or beauty products
• Items marked as final sale
• Gift cards
• Promotional or clearance items

We reserve the right to refuse returns that do not meet our policy requirements.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Original shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We will review the situation and provide an appropriate solution, including replacement or refund when applicable.

Exchanges

At this time, we do not guarantee direct exchanges. If you wish to replace an item, we recommend requesting a return (if eligible) and placing a new order.

Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged
• The wrong product was received
• The issue was caused by our error

We recommend using a trackable shipping service for returns, as we are not responsible for lost return packages.

Fraud Prevention

For security purposes, we reserve the right to:

• Refuse suspicious refund requests
• Limit excessive returns
• Request additional verification when necessary